Frequently Asked Questions
Everything you need to know about our premium VVS jewelry collections.
What does 'VVS' stand for in your jewelry?
VVS stands for 'Very, Very Slightly Included'. This refers to the clarity grade of our stones, meaning any inclusions are microscopic and invisible to the naked eye, ensuring maximum brilliance and fire.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. For custom-made or iced-out pieces, please allow an additional 7-10 days for production and quality inspection.
Will your jewelry turn my skin green?
No. We use premium materials such as 14K/18K gold, 925 sterling silver, and high-grade stainless steel. Our pieces are lead and nickel-free, ensuring they are safe for sensitive skin and will not cause discoloration.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original, unworn condition for a full refund or exchange.
Do you provide a warranty on your pieces?
Yes, all VVS Jewelry items come with a 12-month limited warranty that covers manufacturing defects. We stand behind the craftsmanship of every chain, ring, and pendant we sell.
How should I care for my jewelry?
To maintain the shine, we recommend avoiding contact with harsh chemicals, perfumes, and water. Clean your pieces gently with a soft microfiber cloth after each wear to remove oils and dust.